Refund & Return Policy

Last Updated: September 21, 2026

Thank you for shopping with SuperBOXOS. We want every customer to have a clear and straightforward shopping experience.

This Refund & Return Policy explains the conditions and procedures that apply to returns, exchanges, refunds, and order-related issues for purchases made through superboxos.com.

1. Return Eligibility

Customers may request a return when the product meets the applicable return requirements outlined in this policy.

To be eligible for a return, the product should generally:

• Be purchased directly through SuperBOXOS.
• Be within the applicable return period.
• Be in its original condition.
• Include the original packaging and accessories when applicable.
• Include the original order information or proof of purchase.

Products that have been significantly damaged, modified, misused, or returned without required accessories may not qualify for a full refund.

2. Return Request

Before sending a product back, please contact SuperBOXOS Customer Support.

Please provide:

• Order number
• Customer name
• Product name or model
• Reason for the return
• Photos or videos when relevant

Do not send a product to a return address without first receiving return instructions from our customer service team.

3. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.

We may request photographs, videos, packaging information, or other documentation to help us review the issue.

After reviewing the situation, SuperBOXOS may provide an appropriate solution, which may include replacement, return, repair assistance, or refund, depending on the circumstances.

4. Change-of-Mind Returns

If you simply change your mind about a purchase, the return may be subject to the applicable return requirements, shipping costs, restocking conditions, and product condition requirements.

Please contact customer support before returning the item so we can confirm whether the order qualifies.

5. Products That May Not Be Eligible for Return

A return may be declined when a product:

• Has been substantially damaged after delivery.
• Shows signs of misuse or unauthorized modification.
• Is missing important components or accessories.
• Is returned without authorization.
• Cannot reasonably be resold because of customer-caused damage.

Final eligibility will be determined based on the circumstances of the individual order.

6. Refund Processing

Once a returned product has been received and inspected, SuperBOXOS will review the return request.

If the return is approved, the applicable refund will be processed to the original payment method whenever possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

7. Shipping Costs

Unless otherwise required by applicable law or agreed upon by SuperBOXOS, original shipping charges may not be refundable.

For returns caused by customer preference or change of mind, the customer may be responsible for applicable return shipping costs.

If an item is confirmed to have been sent incorrectly or arrived damaged due to a fulfillment issue, SuperBOXOS will review the applicable shipping costs as part of the resolution.

8. Lost or Damaged Return Shipments

Customers are responsible for properly packaging authorized returns.

We recommend using a shipping service that provides tracking information.

SuperBOXOS is not responsible for a return shipment that is lost or damaged while being transported back to us when the customer arranged the return shipment.

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing the order.

We will attempt to accommodate cancellation requests when the order has not yet entered processing or fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may instead need to follow the applicable return procedure.

10. Policy Changes

SuperBOXOS reserves the right to update this Refund & Return Policy when necessary.

The latest version will be published on this page, and the updated policy will apply to orders placed after the effective date unless otherwise required by law.

Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact SuperBOXOS Customer Support through the contact information available on our website.

Please include your order number whenever possible so that we can assist you efficiently.